FAQ

Will my online order make it in time for Christmas?

We are getting really close to Christmas and there are some important dates to note if you want your order to make it under the tree.

We recommend you order by the following dates:

WA/NT – December 6

All other states (metro) and VIC regional – Dec 16

VIC metro – Dec 18

 

 

 

What is the best way to get the most out of my candle?

There are care instructions located on the bottom of each candle for your reference. It’s important that a lit candle is never left unattended and that it is kept in a safe place, away from draughts, and out of reach of children and pets.

 

We recommended that you always trim the wick to approximately 5mm before use and that the lid is kept on between uses when the candle is not lit. We also recommend that the candle is left on for a few hours the first time you burn it to avoid the candle from creating a tunnel in the well to ensure you get the most burn time from your candle.

How long does it take for online deliveries to arrive?

Products are shipped the next business day and should arrive within five business days for most cities. We recommend to allow up to seven business days for deliveries to Darwin, Perth and rural areas.

Do you ship internationally?

We may be able to ship where you are. Send us a note via the ‘Contact’ page and we will get in touch to see if we can deliver to you.

Do you do custom orders?

We sure do –┬áit’s best to have a chat about whether we can provide what you are specifically after. Drop us a line via the ‘Contact’ page and we will get in touch.

What is your returns policy?

For any products that are broken or damaged when you receive them, please contact us with your order number and images of the items and we will ensure a replacement is sent out to you.

Currently we are not able to refund for change of mind.

If you do change your mind, we can offer you an exchange within 14 days of purchase but please note you will need to cover the postage costs for the return items and the items you would like to exchange them for. Returned products will need to be unopened and undamaged. It’s always best to get in touch to organise and exchange so we can find the best solution for you.